Diverse User Accommodation

Dedicated Patient and Visitor Parking

Implemented hourly paid parking zones, which were shared by patients and visitors to maximise space efficiency and accessibility.

Priority Vehicle Registration

Ambulances, police, and other emergency vehicles had their licence plates pre-registered in the system, allowing for seamless access as required by their critical roles.

Innovative Payment Solutions with YooPay

Introduced a digital payment solution enabling customers to scan QR codes on their parking or valet tickets and pay online. This system was integrated with banking gateways and both the parking and valet parking management systems, enhancing user convenience and reducing wait times.

YooValidate for Special Clinics

Deployed a digital validation system specifically for blood donation clinics. Blood donors received two hours of free parking, automatically validated through YooValidate upon confirmation of their donation.

Enhanced Mobility within the Facility

Patrolling golf cars and security vehicles were equipped with registered number plates to freely navigate and access all parking areas without restrictions.

Parking Management System Implementation

Workers could purchase parking online via various passes, with a dedicated membership office for assistance. Visitors were directed to designated parking areas with multiple payment options available, including digital validation for entitled users.

Key Features and Implementation of YooValidate

Monthly Points Allocation: Tenants received a certain number of validation points each month, renewable per period, which could be used according to their specific needs.

Purchase of Additional Points

Tenants had the flexibility to buy additional points anytime, facilitating greater control over their validation needs without administrative hassles.

Seasonal Adjustments

During low seasons, such as summer for F&B tenants in Riyadh, additional free validation points were allocated to support business continuity.

Integration with Parking and Valet Systems

YooValidate seamlessly integrated with both the parking management system and the valet service, ensuring a uniform validation process regardless of the service used.

Customizable Access Rights

The system allowed specific services for certain logins, enabling tenants like restaurants to choose validations specific to their business needs (e.g., parking but not valet).

Lessons Learned and Best Practices

This project highlighted the importance of flexibility and integration in validation systems for mixed-use properties. Tailoring solutions to meet the specific needs of diverse tenants while maintaining system integrity was key to the project’s success.

Key Features and Implementation of YooManage and YooPass:

YooManage Platform

Admin Access for Operators: Enables the creation and management of various types of passes (YooPasses), each with specific privileges such as access to designated parking zones during specified times.

Tenant Access

Allows tenants to view their allocated passes and assign them to their employees or guests based on eligibility.

Document Management

All relevant documents, including contracts and terms of use, are digitally stored and accessible, with digital signing capabilities to ensure compliance before pass activation.

Communication Tools

Facilitates direct communication between operators, tenants, and end-users, enhancing service responsiveness and user satisfaction.

YooPass Mobile App

Member Access: Users can view their assigned passes and access parking facilities using mobile devices, RFID cards, or through license plate recognition technology, providing flexibility and ease of use.

Integrated Payment and Renewal Options

Supports in-app purchase of additional passes or renewal of existing ones, streamlining transaction processes.

Effective management of complex user requirements in a parking environment requires:

Flexibility in Solution Design

Tailoring features to meet specific client needs is crucial.

Robust Integration Capabilities

Seamless integration between administrative platforms and user interfaces is essential for operational efficiency.

Clear Communication Channels

Maintaining open lines of communication among all parties ensures smooth operation and quick resolution of issues.

Solution Design and Deployment: ValetPoint was deployed to meet these objectives with several innovative features

Dynamic Task Allocation

The system allowed for smart assignment of tasks among team members based on real-time traffic and service demands, ensuring optimal staffing at the gate and in the parking lot.

Digital Car Request

Customers could request their cars by scanning a QR code on their valet ticket, which streamlined the vehicle retrieval process.

Online Payment Integration

Integrated with YooPay, allowing customers to pay online by scanning the QR code on their ticket, enhancing convenience and reducing transaction times.

Real-Time Team Mobility

During expected high departure times, the system enabled strategic team movement—most valets could relocate to the parking area with vehicle keys ready for rapid dispatch as cars were called either via QR scans or by the gate team.

Lessons Learned and Best Practices:

Staff Training

Comprehensive training on the new system was essential to maximise its benefits.

Customer Onboarding

Educating customers on how to use the QR code system was crucial for smooth adaptation and satisfaction.

Continuous System Monitoring

Regularly assessing system performance and making adjustments based on observed service patterns was key to maintaining optimal efficiency.