PARKPOINT GROUP

Effective Date: 01 January 2024

This Policy applies to ParkPoint Group operations in Bahrain, Saudi Arabia, and the United Arab Emirates.

1. General Refund Policy

• Payments for services that have been successfully provided by ParkPoint Group entities are generally non-refundable, except where a refund is approved by ParkPoint or required under applicable law in Bahrain, Saudi Arabia, or the United Arab Emirates, as applicable.
• No cash refunds are permitted. Any approved refund will be processed by ParkPoint Head Office Finance after verification, reconciliation of the related receipt, and completion of the required approvals.

2. Situations Eligible for Refund or Correction

Subject to verification, a refund or transaction correction may be considered in the following situations:

• An employee enters an incorrect ticket value in the POS machine and an incorrect amount is collected from the customer.
• A technical or processing error in a POS machine results in the customer being charged more than once.
• A duplicate or incorrect charge occurs through an online payment service provider, including Tap Pay or MyFatoorah.
• For membership payments, a refund may be considered on a case-by-case basis, subject to Management approval.
• Any other situation where a refund or other remedy is required under applicable law in Bahrain, Saudi Arabia, or the United Arab Emirates, as applicable, or is specifically approved by ParkPoint.

3. POS Void Procedure

If an incorrect charge is identified during the same operating shift/day and the POS void option is still available:

• Operations will process a void through the POS machine.
• Every void must be reviewed and approved by the Supervisor.
• The related ticket and transaction details must be retained for verification.

A POS void is the preferred method of correcting an incorrect transaction before the shift/day is closed.

4. Refund Procedure After Shift / Day Closure

If the error is identified after the shift/day has been closed and the POS void option is no longer available, Operations must submit a refund request to Finance.

The refund request should include, as applicable:

• Ticket details / ticket copy;
• Payment receipt or proof of payment;
• Customer bank account / IBAN confirmation letter;
• Written refund request or confirmation from the customer;
• Reason for the refund; and
• Required internal approvals.

Head Office Finance will review the request, reconcile and confirm receipt of the related funds, and, once all required documents and approvals are received, will normally process the approved refund within seven (7) business days.

Refunds processed by Head Office Finance will not be paid in cash and will be transferred to the customer's verified bank account, subject to completion of the required reconciliation and approval process.

5. Membership Refunds

• Membership payments are generally non-refundable. Any exception will be considered on a case-by-case basis and requires Management approval.
• Approved membership refunds will be processed by the Finance team at Head Office after receipt of the refund requisition, supporting documents, and required approvals. No cash refund will be made.

6. Cancellation

Cancellation of a booking or service does not automatically entitle the customer to a refund. Any cancellation or refund request will be considered based on the applicable service terms, the circumstances of the transaction, and any mandatory rights available under the laws of the relevant country.

7. Consumer Rights and Applicable Law

Nothing in this Policy excludes or limits any mandatory rights or remedies available to customers under the applicable laws of Bahrain, Saudi Arabia, or the United Arab Emirates, as applicable. Where a mandatory legal requirement applies, that requirement will prevail.

8. Contact Us

For refund, cancellation, or payment enquiries, please contact the relevant ParkPoint operation or ParkPoint Head Office Finance.

PARKPOINT GROUP
Bahrain | Saudi Arabia | United Arab Emirates
Website: park-point.com

9. Changes to this Policy

ParkPoint may update this Policy from time to time to reflect changes in its services, payment arrangements, operational requirements, or applicable law.